A to Z Guest Guide & Arena Policies

H-E-B Center at Cedar Park has accessible seating options on both levels of the venue. This seating can be purchased online at www.ticketmaster.com or by visiting the venue’s box office.

H-E-B Center offers wheelchair service for guests who may need assistance to and from entrances and/or seats. Please contact a Guest Services representative for assistance. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during an event. If wheelchair assistance is necessary during an event, please notify the nearest staff member.

Assisted Listening Devices (ALD) may be checked out, free of charge, on a first come, first served basis, at the Guest Services Desk located behind Section 121. A valid I.D. is required to ensure the return of equipment.

H-E-B Center administrative and Texas Stars Hockey Club offices are located inside H-E-B Center. During normal business hours you can enter the facility via the North Plaza entrance doors and follow the signs to the reception desk on the 2nd floor. Austin Spurs administration offices are located at 1717 Scottsdale Dr. Ste. 155, Cedar Park, TX 78641.

All guests entering H-E-B Center must have a valid event ticket to gain admission. For most events, including Texas Stars and Austin Spurs games, children under 2 years of age may enter the venue free of charge, providing that he/she sits on the lap of a parent or guardian. Guests should retain their ticket in order to verify proper seat locations. Please sit only in your seat, as designated by the ticket, to avoid inconvenience to others.

An AED is a device used to administer an electric shock through the chest wall of the heart. A built-in computer assesses the patient's heart rhythm, judges whether defibrillation is needed and then administers the shock. Audible and / or visual prompts guide the user through the process.

An AED machine is located on the main concourse at the Guest Services Desk behind Section 121, in First Aid behind Section 109, and on the suite level in the northwest and southeast corners. These portable models allow non-medical personnel to respond to a medical emergency where defibrillation is required.

Austin–Bergstrom International Airport is the closest commercial airport and is located south of H-E-B Center by 30 miles. It is located at 3600 Presidential Blvd, Austin, TX 78719. For ground transportation information, visit http://www.austintexas.gov/airport.

Alcohol is sold only to guests 21 years of age and older, with proper identification. There is a two (2) drink maximum per purchase per person. During Texas Stars games all alcohol sales will be terminated at the beginning of the 3rd period. During Austin Spurs games all alcohol sales will be terminated at the beginning of the 4th quarter. The cutoff for alcohol sales will not change in the event of overtime during any sporting event. For other events, the termination of alcohol sales will be determined on an event-by-event basis, by the H-E-B Center and RS3 team.

All guests should consume alcohol responsibly: any guest who appears intoxicated may be denied entry or ejected. Any person under the age of 21 who is in possession of alcoholic beverages regardless of how they obtained the beverages is subject to ejection without refund and arrest.

Animals are not permitted in H-E-B Center, with the exception of trained service animals or for promotional nights. If you have further questions regarding animals in the venue, please contact us at 512-600-5000.

Assisted Listening Devices (ALD) may be checked out, free of charge, at the Guest Services Desk located behind Section 121. A valid I.D. is required to ensure the return of equipment.

Currently not available. H-E-B Center is a cashless venue. All major credit/debit cards and Apple Pay are accepted. Apple Pay is currently not available at the box office or parking lots.

Baby changing stations are located throughout the venue in various men's, women's and all family restrooms.

Backstage passes are not available for sale. Passes are usually only provided by artist management or fan clubs to select recipients. H-E-B Center personnel cannot provide or sell backstage passes and are prohibited from providing any tour personnel information.

All bags entering H-E-B Center are subject to search. Clear bags cannot be any larger than 16" x 8" x 16" (clear bags cannot have any colored tinting or obstructive patterns). Non-clear bags cannot be any larger than 5 " x 9 " x 2 ".

*Exceptions may be made for diaper bags (with child present) or bags required for medical purposes.

Hand-held banners and signs, no larger than 22” x 28,” are allowed at H-E-B Center for Texas Stars and Austin Spurs and must remain in the guest’s possession at all times. Banners or signs may not be placed on the ice or court, be commercial in nature, obscene or cause any disturbance to other guests. Poles to display banners or flags are prohibited. Banners and signs may not obstruct the view of other guests or obstruct building signage. H-E-B Center Management reserves the right to remove any banner or sign without exception or change this policy at any time.

For all other events at H-E-B Center, such as concerts and family shows, the use and size of banners and signs will be at the discretion of the event organizer. Please contact H-E-B Center guest services at 512-600-5154 two hours before show time for specific details.

Guests may not bring artificial noisemakers of any type to H-E-B Center events. For Texas Stars games the team has determined that all noisemakers except for cowbells are prohibited. Patrons will be allowed to bring in one (1) cowbell per person. Cowbell size will be restricted to 8” in length and H-E-B Center Security will utilize this size restriction when determining if cowbells will be allowed into the arena. Guests using cowbells should be courteous to other fans and not detract from their enjoyment of the game.

A limited number of child booster seats are available at guest services (located by section 121) on a first-come, first-served basis. A valid ID is required to ensure the return of equipment.

H-E-B Center's Visit Cedar Park Box Office is located on the northeast side of the arena near the East main entrance doors. The Box Office hours of operations are as follows:

• Monday - Friday: 10:00 AM - 5:00 PM
• Saturday – Sunday (Non-Event Day): Closed
• Saturday - Sunday (Event Day):  Open starting at 12:00 PM, or two hours before the event starts, whichever is earlier.

*All times Central
*H-E-B Center at Cedar Park is closed on major holidays unless an event is taking place at the venue.

Visit the Box Office Information for the most current hours and information.

Camera/Video Policy for Concerts and Family Events (Non-Texas Stars/Austin Spurs events):

• The use of "non-professional" still cameras during concerts and other events hosted at the venue will be determined on an event-by-event basis. Please contact H-E-B Center at Cedar Park at 512-600-5000 on show day with any event specific questions.
• Video cameras are not permitted in H-E-B Center at Cedar Park, with the exception of working media with approved credentials. This includes but is not limited to GoPros.
• Tripods and camera stands of any size or dimension (including selfie-sticks) are also not permitted inside the venue, with the exception of working media with approved credentials.
• H-E-B Center at Cedar Park management reserves the right to ask the patron to take the camera back to their car should the camera, or the process of using the camera, obscure, block or interfere with another patron during an event.

Working Media Credential Requests

Camera/Video Policy at Texas Stars Games:

• Non-flash, still photography is permitted for personal use only at Texas Stars games. Any other use, distribution, or commercial use, including use for portfolio purposes, is prohibited. Fans may not distribute any copyrighted game information or protected likenesses without proper permission.
• Any camera stand of any size or dimension (including selfie-sticks) will not be allowed inside the H-E-B Center at Cedar Park unless they are approved media with proper credentials.
• Video cameras are not permitted in H-E-B Center at Cedar Park during Texas Stars games, with the exception of working media with approved credentials. This includes but is not limited to GoPros.
• H-E-B Center at Cedar Park management reserves the right to ask the patron to take the camera back to their car should the camera, or the process of using the camera, obscure, block or interfere with another patron’s experience during the game.

Camera/Video Policy at Austin Spurs Games:

• Non-professional still photo cameras are permitted provided that the camera lens is no larger than 5 inches.
• Any camera stand of any size or dimension (including selfie-sticks) will not be allowed inside H-E-B Center at Cedar Park except for approved working media with proper credentials.
• H-E-B Center at Cedar Park management reserves the right to ask guests to take the camera back to their car should the camera, or the process of using the camera, obscure, block, or interfere with another guest during the game.
• Video cameras are not permitted in H-E-B Center at Cedar Park during Austin Spurs games, with the exception of working media with approved credentials. This includes but is not limited to GoPros.

In the rare occasion that an event at H-E-B Center is postponed or cancelled, please visit www.hebcenter.com, @hebcenter on social media or call 512-600-5000 for updates specific to the event.

• For cancelled events, tickets purchased online through Ticketmaster are automatically refunded within 30 days following the cancellation. All other ticket refunds are available at point of purchase.
• For postponed/rescheduled events, previously purchased tickets are valid on the new event date. In most cases, refunds are also available upon request at point of purchase for up to 30 days following the announcement of the postponement. 

Catering by Ryan Sanders Sports Services will meet all food and beverage needs whether planning a business lunch, corporate event, formal dinner, private party or other social affair. RS3 offers a diverse menu to satisfy any occation or our Executive Chef can customize a menu. Please contact H-E-B Center at events@hebcenter.com or RS3 at 512-600-5065 for more information.

Mobile phones are permitted for most events provided their use does not prevent other guests from enjoying the event. The use of camera and video functions may also be restricted if requested by event management. We encourage you to place your phone in vibrate mode upon entry to H-E-B Center.

Notice for any changes to the mobile phone policy is on an event by event basis and can be found on the individual event page at hebcenter.com.

H-E-B Center features Club seats in sections 106 and 107 with spectacular sightlines and extra-wide seats and easy access to the Bud Light Club.

For Texas Stars Club Ticket Holders Only:

Texas Stars Club ticket holders receive in-seat service during games, VIP access to the Bud Light Club, and access to pre-event buffets for Texas Stars games. On a season basis, Club seat ticket holders receive right of first refusal to purchase tickets for other H-E-B Center events, free VIP Texas Stars parking in lot B, and many other benefits. For information on how to purchase Texas Stars Club Seat Season Ticket Packages please click HERE.

H-E-B Center does not provide an area to check coats or personal belongings, with the exception of strollers and infant carriers (visit guest services outside section 121). H-E-B Center is not responsible for any property that is lost, stolen, or damaged.

If you would like to represent your company at H-E-B Center at Cedar Park, please speak with corporate sponsorship by calling 512.600.5000.

H-E-B Center is a cashless venue. All major credit/debit cards and ApplePay are accepted at all restaurant store fronts and merchandise stands. Apple Pay is not accepted at the box office and in the parking lots.

Charities and other non-profit groups requesting donation or auction items from H-E-B Center or Texas Stars Hockey Club should submit a written request on their organizational letterhead to:

Texas Stars Foundation
2100 Avenue of the Stars
Cedar Park, TX 78613

OR for more information visit: http://www.texasstars.com/foundation/donations

For donation requests from the Austin Spurs, please send a written request on letterhead to:

Austin Spurs
Attn: Community Responsibility Department
13581 Pond Springs Rd, Ste. 108,
Austin, TX 78729

Or for more information visit: http://austin.dleague.nba.com/news/appearances-and-donations/

For most events, doors open 60 minutes prior to the event start time. This may vary by event. For specific information, please contact H-E-B Center at 512-600-5000 or visit the specific event page of our website for more information.
 

For the safety of our guests and visitors, the operation of drones, unmanned aircraft and remote-controlled aircraft on H-E-B Center property is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.

The designated drop-off area for guests is located in the circle drive located in front of the East main entrance doors, accessible via the 183A frontage road. Busses and limos can drop off and pick up at the North entrance doors. The North drop off location can be accessed by entering off of New Hope Road and turning right between lots F and G.

Parking Map

A limited number of child-size ear protective headsets are available at guest services (located by section 121) on a first-come, first-served basis. A valid ID is required to ensure the return of equipment. Disposable ear-plugs are also available upon request (based on availability) at guest services.

H-E-B Center at Cedar Park features three (3) elevators. One is located at the South Plaza entry vestibule, one at North Plaza entry vestibule, and another in the Southeast corner of the main concourse behind Section 103. All three elevators have service to the At Home suite & loge level of the facility.
 

H-E-B Center features three (3) primary entrances. The main entrance on the East side of the facility near the Box Office, North Plaza in the northwest corner of the facility, and the South Plaza in the southwest corner of the facility. Please note that the North and South Plaza doors may not be open for every event, depending on the event. Signage will direct guests to the East doors in this case.

In the event of an emergency where evacuation of the building is necessary, you will be informed via public address announcement and scoreboard message to do so. Please remain calm and walk towards the nearest exit. Follow posted signs, staff instructions, and listen for announcements for specific information. If you become separated from your party, the general meeting area for patrons is the north berm farthest from the building. In the instance of severe weather or other outside threats, you will be directed via public address announcement to remain inside the building and staff will direct you where it is safe to seek shelter.

In the event that a guest needs to be reached in an emergency during an event, please call 512-600-5000. In-venue guests will be contacted in emergency situations only.

Working for this organization means being a part of the premier entertainment venue of the area, the place where people go to relax, have fun and meet friends. ASM Global and Texas Stars, L.P. hire people who are dependable, flexible and energetic. Every employee is an ambassador to the community, so customer service and a positive attitude are a constant requirement. Visit the Employment Opportunities page of our website to view a listing of all available positions with H-E-B Center at Cedar Park venue management, Texas Stars Hockey Club (AHL affiliate of Dallas Stars), the Austin Spurs (NBA G League affiliate of San Antonio Spurs), RS3 (In-Venue Concessionaire) and 5Star (Event Security).

The most current listing of upcoming events can be found on the events and tickets page of the H-E-B Center website. Please check back frequently or sign up for the H-E-B Center All Access Pass (e-newsletter) to receive first notice of upcoming events and access to pre-sale and exclusive discount opportunities!

For your safety, H-E-B Center has professionally trained emergency personnel on site for all events. The First Aid station is located outside Section 109 on the main level , inside the South entrance foyer. In the event of an emergency, please go to the first available H-E-B Center representative for assistance.

With food and beverage locations throughout the arena, all guests can enjoy a range of menu offerings from local flair to international influence. Choose from six different concession storefronts, lower and upper level bars, and multiple portable carts with items ranging from specialty hot dogs with unique toppings to gourmet flatbreads to home-style diner cuisine to your Tex-Mex favorites. There’s something for everyone at the H-E-B Center at Cedar Park!

During Texas Stars games, club seat, glass seat and suite holders also receive exclusive access to the Bud Light Club, where Executive Chefs prepare a special menu for each game. Some examples might include Hand-Carved Smoked Beef Brisket or Turkey, Smoked Chicken Tacos with Chipotle Salsa, or heart-healthy items like Grilled Chicken Salad with House-Made Raspberry Vinaigrette Dressing or Steamed Mahi-Mahi with Fire-Roasted Vegetables and Cilantro Rice.

On the At Home Suite Level, fans can also visit The Breakaway Bar which includes dinner and dessert offerings during hockey games and select events. The Love Street Lounge offers a selection of Karbach beer on tap and an extensive list of liqueurs, wines, beverages. Both bars feature a great view of the night's featured event!

The luxury suites at H-E-B Center at Cedar Park contain an outstanding view of the arena floor, where suite holders and their guests can savor specialties from our RESTAURANT-LIKE SUITE MENU with personalized service.

General admission tickets can be purchased for select H-E-B Center events, either in the bowl seating or on the floor on a first-come, first-served basis. General admission on the floor is standing room only as there are no seats. Guests with GA Floor tickets must enter between sections 121 & 122 or 102 & 103. Guests wishing to arrive early are encouraged to line-up no earlier than four (4) hours before event time (subject to change depending on the show, check individual event page for updated details). Doors will open at the same time for all guests. After entering the building, all guests with GA Floor tickets will receive a wristband to access the floor and will be directed to select section entrances which have access to the floor.

Specific shows and events allow group discounts at the permission of the event organizer. The number that is considered to be a group varies on a show by show basis. If you are interested in a specific show, please visit the Group Sales and Special Offers page of our website for more information including a listing of all shows with group discounts.

GUEST CODE OF CONDUCT 

H-E-B Center and the Texas Stars are committed to a safe, comfortable and enjoyable event day experience that respects the rights of each guest. Guests have a right to expect an environment in which they will be treated in a consistent, professional and courteous manner by all arena and team personnel.  Players, Officials, Artists and Employees have the same rights. All fans are expected to abide by the standards of behavior as outlined in our Guest Code of Conduct: 

• Guests are entitled to enjoy the live event experience free from disruptive behavior, including foul or abusive language and obscene gestures.   
• Guests shall not interfere with the event and/or artist/athletes in any manner. 
• Guests will be required to wear a shirt and shoes at all times for their own safety. Obscene or indecent messages, images, or text on signs or clothing are not permitted.   
• Guests who choose to consume alcohol must do so in a legal and responsible manner. Intervention with an intoxicated, impaired, or underage guest will be handled in a prompt and safe manner. 
• Guests who engage in fighting, throwing objects or other behavior deemed detrimental to the experience of other guests will be immediately ejected from the venue. 
• Guests are encouraged to report inappropriate behavior to arena staff. 
• Guests shall smoke and/or vape in designated outdoor smoking areas only. 
• Guests shall sit only in their ticketed seat location and show their tickets when requested. 
• Guests shall comply with requests from arena staff regarding arena operational and emergency response procedures. 
• Guests shall not engage in unauthorized commercial activity while on arena property. 

H-E-B Center arena staff have been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Season ticket holders may also be subject to having their season subscription revoked.

Our Guest Services team is ready to help with any questions you may have about the services and amenities at H-E-B Center. Please feel free to visit the Guest Services Desk behind Section 121 for all of your needs. To reach the Guest Services department on event days, please contact 512-600-5154 or email inquiries to guestservices@hebcenter.com.

The distribution of promotional items, samples, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on H-E-B Center property without prior written authorization from H-E-B Center. Please contact events@hebcenter.com for inquiries.

Cedar Park currently has 13 hotels within two miles of H-E-B Center. Please visit the Area Hotels section of our website for more information about local hotels and restaurants.

Guests may contact the nearest guest services representative if there is a spill or a housekeeping concern during an event.

During an event, lost and found is located at the Guest Services desk behind Section 121. If you think you lost an item during an event, inquiries can be made by emailing guestservices@hebcenter.com or calling 512-600-5000 the following business day. Messages left at this extension will be returned by a member of the H-E-B Center team.

Lost children should be escorted to the nearest H-E-B Center team member. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest team member for assistance.

Per COVID-19 safety guidelines, H-E-B Center encourages patrons to wear a mask when attending one of our events but masks are not mandatory for entry. Please note that this policy may be adjusted on a show-by-show basis as dictated by artist or tour policy. Thank you for your cooperation in helping our community stay safe during the COVID-19 pandemic.

COSTUME MASKS
For the safety and enjoyment of all our guests, masks that cover the entire face may not be worn while in attendance of any H-E-B Center event, with the exception of masks that have been purchased from the Texas Stars Team Store as well as specific promotional nights for the Texas Stars and Austin Spurs.

H-E-B Center does not process meet and greet requests. Please contact the individual artist or team through their website or visit the individual event page for information on the artist’ VIP package opportunities.

If you are interested in booking meeting space, the Miller Coors Club Lounge, Bud Light Lounge and/or banquet space in one of the many other flexible spaces at H-E-B Center please contact us at 512-600-5000 or events@hebcenter.com.

Numerous merchandise or novelty stands are available throughout the main concourse during events. Team Merchandise can also be purchased online at the following locations:

• Texas Stars Team Shop
• Austin Spurs Team Shop

A room exclusively designated for nursing moms is located on the main concourse outside sections 103 & 104.

H-E-B Center at Cedar Park features more than 2,600 parking spaces on its property, including parking for patrons with disabilities located in Lots B, F, G. Prices for parking vary by event and parking is CREDIT CARD ONLY. Please visit the Events & Tickets tab to view parking prices for specific events. Parking is available for a discount rate when purchased in advance, which can be found below and on the individual event page via hebcenter.com and Ticketmaster.com for most events. Please note, general parking is included in the price of the ticket for all Texas Stars hockey games. 

Available Lot Options:

• General Lots
• Premium Lot B located directly adjacent to the East main entrance doors (limited availability)
• Premium Circle located directly in front of the East main entrance doors (limited availability)

H-E-B Center offers complimentary parking to disabled veterans and Purple Heart recipients with valid vehicle plates. Please notify the parking attendant upon arrival at the facility.

If you are using a ride-share program please have your ride drop you off in the circle drive in front of the East main entrance doors accessible via the 183A frontage road.

Parking Map

Discount Parking Available When Purchased in Advance:

Pre-Sale opportunities will be announced to H-E-B Center All Access Pass e-newsletter subscribers (SIGN UP). Promoter and artist fan club members will also be made aware through their respective websites, e-newsletter and social media channels.

H-E-B Center has a select number of prohibited items that cannot enter the facility. These items include but are not limited to:

• firearms
• knives
• weapons and objects that may be used as weapons (i.e. bats, rocks, brooms / Exception: hockey sticks are permitted at Texas Stars games only)
• laser pointers
• air horns
• noisemakers
• umbrellas larger than 12 inches
• laptop computers
• wrapped gifts
• Clear Bags larger than 16" x 8" x 16" 
• Non-clear bags larger than 4.5" x 6.5" *Exceptions may be made for diaper bags (with child present) or bags required for medical purposes.
• confetti, streamers
• banners or signs larger than 22” x 28” in size, see Banners, Signs & Noisemakers section for full details
• outside food and beverage
• cans, bottles, alcohol, and coolers
• professional cameras (detachable lenses), visit the Camera & Recording Devices section for exceptions
• video recording devices (i.e. GoPro), approved and credentialed media excluded
• tripods and camera stands of any size or dimension (including selfie-sticks), approved and credentialed media excluded
• cowbells larger than 8” in length
• explosives or explosive devices including, but not limited to, fireworks, poppers, cap guns
• alcoholic beverages
• helium balloons, and inflatable balls
• illicit/illegal drugs

H-E-B Center enforces a NO re-entry policy for all events, EXCEPT for Texas Stars hockey games. Stars guests that exit the building must have their ticket scanned out and re-scanned for re-entry. Subject to change for concert and family show events if requested by event management. Contact 512-600-5000 for current information.

H-E-B Center offers ample men's, women's, and family restrooms on both levels of the facility, all of which are accessible to persons with disabilities. Baby changing stations are located in most men's and women's restrooms and all family restrooms.

Season ticket packages are available for both the Texas Stars and Austin Spurs. For more information please follow the links below.

• Texas Stars Season Tickets
• Austin Spurs Season Tickets

It is H-E-B Center policy that every person entering the building must go through a security screening process. Please arrive early to allow for this process.

H-E-B Center employs 5Star Event Services to run security operations and hires uniformed Cedar Park police officers to provide security before, during, and after events. Depending on the current Homeland Security National Threat Advisory, H-E-B Center will base event security upon that level along with the performer's security requirements.

The use of E-cigarettes and any smoking paraphernalia is prohibited inside the H-E-B Center. Designated smoking areas include:

• Craft Beer Corner outdoor patio (next to East main entrance)
• Designated areas outside of the North and South Plaza entrance doors
• Northwest and Southwest corner balconies located off of the Austin Telco Federal Credit Union Suite Level (level 2).

Follow @HEBCenter on Facebook, X, Instagram, Threads and LinkedIn for event announcements, special promotions, exclusive behind-the-scenes access and more!

Some events will permit the sale of Standing Room Only tickets. These tickets include but are not limited to general admission loge level areas. These tickets do not include a seat; therefore, guests will be required to stand in the vicinity allowed depending on the ticket purchased.

Strollers are not permitted inside the seating area at any time. If necessary, strollers may be checked in at the Guest Services Desk behind Section 121 upon entering the facility. H-E-B Center is not responsible for any lost, stolen, or damaged strollers.

Experience VIP treatment during events at H-E-B Center in any of our luxury suites serving groups of 16-70 people. Suite purchases include VIP Parking, suite concierge and access to a wide variety of food and beverage options. Suites are available annually for all events or can be rented on an event-by-event bases pending availability. Please visit the Suites page for more information.

Taxi and car service drop-off and pick-up locations are limited to the South Entrance doors and can be accessed via New Hope Road and the B parking lot. Limos must drop off and pick up at the North Entrance Doors and can be accessed via New Hope Road and parking lots F/G.

Parking Map

Tailgating is allowed at H-E-B Center as long as it is kept within the confines of your designated parking spot. Please be courteous and clean-up any mess.

A telephone is available at no charge at the Guest Services Desk behind Section 121 on the main concourse.

Tickets for H-E-B Center events can be purchased online at www.ticketmaster.com or by visiting the venue’s box office. Ticketmaster is the only authorized ticket-selling agent of H-E-B Center. H-E-B Center is not responsible for the authenticity of tickets obtained through any other source. H-E-B Center will not honor counterfeit or other invalid tickets.

For most events, children under 2 years of age may enter the center free of charge, providing that he or she sits on the lap of a parent or guardian. Guests 2 years of age and older must have a ticket to enter the center.

ALL EVENT TICKETS ARE MOBILE DELIVERY.

HOW TO USE MOBILE TICKETS

• Sign In - From the Ticketmaster app or mobile web, sign into your account and go to My Events.
• Add To Wallet - Once you select an event, view and add your ticket to your phone’s wallet to avoid any potential internet service interruptions on event day.
• Going With Friends? - Forward tickets ahead of time via the Ticketmaster app or online to ensure everyone gets in quickly and safely.
• Your Phone Is Your Ticket - From your phone’s wallet, show your mobile ticket at entry and you’re in! SCREENSHOTS WILL NOT GET YOU IN!

ALL IN PREMIUM LOGE PACKAGE & SUITE TICKET HOLDERS:

• Log into your ACCOUNT MANAGER. Premium tickets will NOT be accessible via the Ticketmaster app or Ticketmaster.com.

Accessible water fountains are available on the main concourse behind Section 103 and Section 120.

H-E-B Center offers wheelchair service for guests who may need assistance to and from entrances and/or seats. Please contact a Guest Services representative for assistance. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during an event. If wheelchair assistance is necessary during an event, please notify the nearest staff member.

For guests who wish to transfer to a seat from their wheelchair, H-E-B Center will store your wheelchair at Guest Services. Our staff will make arrangements at time of retrieval to return the wheelchair to you at the end of the event, or any other preferable time.

All tickets are now mobile and can be managed or transfered directly from your phone. Will call is no longer available.

H-E-B Center Wireless Networks:

• “TWC Wifi, TWC Wifi-Passport”

No password/passcode is required to connect.

Users will be automatically redirected to a browser where existing Spectrum customers can sign in to use the service, or users can choose “Guest” and get one hour of FREE Internet access with the option to purchase additional time.