Visit Cedar Park Box Office Information

H-E-B Center's Visit Cedar Park Box Office is located on the Northeast side of the venue, to the right of the East main entrance doors when facing the building.

Address

2100 Avenue of the Stars, Cedar Park, TX 78613
 

Hours of Operation

  • Monday - Friday: 10:00 AM - 5:00 PM
  • Saturday – Sunday (Non-Event Day): Closed
  • Saturday - Sunday (Event Day):  Open starting at 12:00 PM, or two hours before the event starts, whichever is earlier.

*All times Central
*H-E-B Center at Cedar Park is closed on major holidays unless an event is taking place at the venue.

Accepted Methods of Payment

  • All tickets are mobile. Tickets sold from the box office are delivered to the customer's mobile device upon purchase. 
  • All major credit cards are accepted at the Visit Cedar Park Box Office. Apple Pay is currently not available at the box office, but is available on the concourse for merchandise and food & beverage.

Ticket Will Call

All tickets are now mobile and can be managed or transfered directly from your phone. Will call is no longer available.
 

Media Will Call

For media access to H-E-B Center at Cedar Park events, please submit a working media request.
 

Online & Phone Purchases

Ticketmaster is the exclusive ticket provider for H-E-B Center at Cedar Park. Tickets for H-E-B Center events can be purchased online at www.ticketmaster.com. Phone purchases are no longer available.

How to Use Mobile Tickets

HOW TO USE MOBILE TICKETS

  • Sign In - From the Ticketmaster app or mobile web, sign into your account and go to My Events.
     
  • Add To Wallet - Once you select an event, view and add your ticket to your phone’s wallet to avoid any potential internet service interruptions on event day.
     
  • Going With Friends? - Forward tickets ahead of time via the Ticketmaster app or online to ensure everyone gets in quickly and safely. Select the TRANSFER button to send tickets to someone else in your party.
     
  • Your Phone Is Your Ticket - From your phone’s wallet, show your mobile ticket at entry and you’re in! SCREENSHOTS WILL NOT GET YOU IN!
     
  • Additional helpful information about mobile entry can be found HERE.

ARE YOU A PREMIUM TICKET HOLDER
(Suites OR ALL IN Premium Loge Packages)?

  • Your mobile tickets and parking passes are located in your ACCOUNT MANAGER
     
  • Premium tickets are NOT accessble via the Ticketmaster app or at Ticketmaster.com.
     
  • All premium tickets & parking passes can be TRANSFERED to your guests directly from your account manager.
     
  • Your Phone Is Your Ticket - From your phone’s wallet, show your mobile ticket at entry and you’re in! SCREENSHOTS WILL NOT GET YOU IN! 
     
  • For questions about your premium tickets, contact your account representative or contact premium@hebcenter.com. On the day of show, please contact the Visit Cedar Park box office at 512-600-5001.

Phone_TM.png

Accessible/Disabled Seating

Accessible/Disabled seating is available on both levels of the arena. Accessible seating is available through www.ticketmaster.com, or at the H-E-B Center box office. 

Accessible parking spaces are located in Lot B, F, G, and valet on H-E-B Center property. Vehicles legally displaying disabled license plates or window cards are permitted to park in these designated spaces.

PARKING MAP

Refunds & Exchanges

Refund & Exchange Policy

All sales are final and refunds are only allowed in limited circumstances, as explained in the Canceled, Postponed, Rescheduled and Moved Events section of the purchase policy.

*Subject to change per tour management. Contact the box office at 512-600-5001 on a show-by-show basis.